FREQUENTLY ASKED QUESTIONS

What is the Malaysia Digital Arrival Card?

The Malaysia Digital Arrival Card (MDAC) is an entry form that must be completed by travelers before arriving in Malaysia.

It is not a visa, but rather an online document that shares your personal and trip information with immigration authorities ahead of time. The purpose of the MDAC is to improve border security and make the arrival process more efficient.

When filling out the form, you’ll be asked for details such as your name, passport information, and travel plans. In the past, this form was filled out on arrival, which often resulted in long queues and extended waiting times.

Now, thanks to the digital system, travelers can conveniently submit their details online before departure.

The Malaysia Digital Arrival Card can be used for all categories of travel, including tourism, business, and transit purposes.

The Arrival Card is not a visa. If your nationality requires a visa to enter Malaysia, you will still need to apply for one separately.

All international visitors, unless exempt, must complete this card before traveling to Malaysia.

The following travelers are not required to register for a Malaysia Digital Arrival Card:

  • Citizens of Singapore

  • Holders of diplomatic or official passports

  • Malaysian permanent residents and long-term pass holders

  • Travelers with a Brunei Common Certificate of Identification (GCI)

  • Holders of the Brunei–Malaysia Frequent Traveler Facility

  • Holders of Thailand border passes

  • Holders of Indonesian cross-border passes (PLB)

Yes. If they meet the eligibility criteria, children and minors must also have an Arrival Card when entering Malaysia. Families applying together can include children in the same online submission.

The Malaysia Digital Arrival Card is valid for a single entry and must be obtained again for each new trip.

To apply online for the Arrival Card, you will need:

  • A valid passport: Must be valid for at least 6 months from your date of entry and contain two blank pages.

  • A valid email address: For receiving your approved Arrival Card.

  • A payment method: Such as a debit card, credit card, or other accepted online option to cover the processing fee.

Applying online is quick and simple:

  1. Step 1: Enter your personal and travel information in the application form. Double-check all details before submitting.

  2. Step 2: Choose your processing option and pay the service fee using an accepted payment method.

  3. Step 3: Upload any required documents and receive your Arrival Card by email within the selected timeframe.

Please note: The Arrival Card should be printed and presented on arrival with your passport and visa (if applicable).

There is no government fee for the Arrival Card. A service fee is charged, depending on the speed you select:

  • Standard: For travelers who apply well in advance and don’t need urgent processing.

  • Rush: For travelers who want their Arrival Card processed faster than the standard option, at a small extra cost.

  • Super Rush: For urgent cases, the fastest processing option, available for an additional fee.

No. Passengers staying in the airport transit area do not need an Arrival Card. It is only required if you intend to pass through immigration and enter Malaysia.

All COVID-19 related entry restrictions have been removed for international travelers.

Malaysia does not recognize dual nationality. To avoid issues at the border, do not attempt to travel with both a Malaysian passport and another country’s passport. Travelers who hold dual citizenship (other than Malaysian) should always use the same passport to enter and depart.

Authorities may require a urine test if there is reasonable suspicion of drug use before or during your stay.

A positive test can result in detention, deportation, or being banned from re-entering Malaysia. Be aware that consuming drugs abroad—even if legal in that country—may still carry penalties under Malaysian law.

If you have any questions regarding the Malaysia Digital Arrival Card or other travel documentation, our customer support team is available to help.

You can reach out through the online contact form or use the live chat option on our website. Assistance is provided if you encounter any difficulties during the application process.